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Resonator LLC
Legal
Updated 2026-10-01

Refund policy

Turns are delivered immediately and are not refundable once credited. Three exceptions, and how to raise one.

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The policy

Turns are non-refundable. When you buy a pack, the turns are credited to your wallet immediately and are available to spend at once. A purchase is complete at the moment the turns are credited, and we do not refund turns after that, whether they have been spent or not.

This is the nature of what is sold: a prepaid digital unit, delivered in seconds, consumed on use. By buying turns you ask for immediate delivery and accept that the purchase is complete when delivery happens.

We do not offer cancellations, trial refunds, or the exchange of turns back into money. Turns cannot be redeemed for cash. See the terms and conditions for what a turn is.

Where we do put it right

The policy above is about change of mind. It is not a way to keep money for something you did not get. We refund, in full, in three cases:

  1. You were charged and the turns never arrived. If a payment succeeded and the wallet was not credited, we credit the turns or return the payment, at your choice.
  2. You were charged twice for the same purchase. A duplicate is reversed.
  3. You were charged in error, including a payment you did not authorise.

A refund is returned through the same payment method that was used to pay. Card refunds are made through the acquiring bank and the time they take to appear is the bank’s and the card issuer’s, usually a few business days.

How to raise one

Write to contact@resonator.am, or to support@resonator.am for a delivery problem, within 14 days of the payment. Include the payment reference shown at checkout, the date, and the amount. You do not need to send us your card number, and you should not: we never ask for card details and we never hold them.

We answer within five business days.

Card disputes

If you take the matter to your bank instead, we cooperate with the dispute in full and provide the acquirer with the record of the transaction and of the delivery.

Nothing in this policy limits any right you have that the law makes mandatory, including the rights of consumers under the law of the Republic of Armenia and, where it applies to you, the law of your own country of residence. Where such a right conflicts with this policy, the right wins.

Who is refunding you

“RESONATOR” LLC, Israelyan str. 37, apt. 18, 0015 Yerevan, Republic of Armenia. contact@resonator.am · +374 55 438 859

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