Privacy policy
What we hold about you, which is very little, and what we deliberately never see: your card, your name, and who is behind a wallet.
What we hold about you, which is very little, and what we deliberately never see: your card, your name, and who is behind a wallet.
“RESONATOR” LLC, Israelyan str. 37, apt. 18, 0015 Yerevan, Republic of Armenia, is the controller of the personal data described here. Write to contact@resonator.am about anything on this page.
Your wallet. A wallet is identified by a cryptographic public key generated on your device, and shown to you as a wallet code. Against that key we keep the balance and the ledger of turns: how many were granted, bought, spent or returned, which application spent them, when, and an idempotency reference that stops a single payment being counted twice. The key is not a name and we have no way to turn it into one.
Your purchases. For each payment we keep a record of the payment reference, the wallet code it credited, the number of turns, the amount, the currency, the status and the timestamps, plus the provider’s own order or session identifier. That is the whole record.
Server logs. Our web servers record requests, which includes IP addresses. These logs are rotated and deleted after 14 days. They exist to keep the service running and secure.
Anything you send us. If you email or call us, we have what you wrote or said, and your email address or number, for as long as it takes to deal with it and to keep a record of having dealt with it.
Card data, ever. When you pay by card, the card page is hosted by Ameriabank and the ArCa payment system. Your card number, expiry and security code are entered there and are never transmitted to us, stored by us, or visible to us. The same is true of the other payment providers.
Your name, email and address from checkout. If a payment provider collects those at checkout, they stay with the provider. From a Stripe checkout we keep only identifiers, the amount, the currency and the status.
The contents of your work. The documents, recordings and files our applications handle on your device are not sent to us by the billing system. Any application that does send something somewhere says so in its own description.
We process this data to provide the service you asked for and to perform the contract between us, which is the sale and the spending of turns; to comply with accounting and tax law; and, for server logs, because we have a legitimate interest in keeping the service available and secure.
| Who | What for | Where |
|---|---|---|
| Ameriabank CJSC and the ArCa payment system | Card acquiring and the hosted card page | Armenia |
| Stripe | Card and wallet payments outside the Armenian card rails | Ireland and the USA |
| Apple and Google | Purchases made inside their app stores | USA and worldwide |
| DigitalOcean | Hosting the servers that run the service | Germany and the Netherlands |
Each of them processes your data under their own terms and privacy notices. We pass them the minimum a payment needs, and we receive back the minimum we need to credit a wallet.
We do not share your data with anyone else, except where the law requires it of us or where it is needed to defend a legal claim.
Wallet balances and their ledger are kept for as long as the wallet exists, because they are the record of what you are owed. Purchase records are kept for as long as tax and accounting law requires us to keep them. Server logs are deleted after 14 days. Correspondence is kept for as long as it is useful, and then deleted.
Under the Law of the Republic of Armenia on the Protection of Personal Data, and under the GDPR to the extent it applies to you, you may ask for a copy of the data we hold about you, ask us to correct it, ask us to delete it, object to processing, or ask us to restrict it. You may also complain to the Personal Data Protection Agency of the Republic of Armenia, or to your own supervisory authority.
Write to contact@resonator.am and we will answer within 30 days. One honest limitation: for a request about a wallet, you need to show control of the wallet, because the key is the only thing that connects it to you. We cannot prove on our own that any wallet is yours, and we will not hand over a balance or a history to whoever asks.
Our services are not directed at children, and we do not knowingly collect data from them.
If this policy changes, the new version appears at this address with its date at the top.